Shipping policy
At Leilani's Attic, we aim to provide efficient and reliable shipping for all our customers. Please review our shipping policies to ensure a smooth delivery experience.
1. Standard Shipping
- We offer standard shipping via USPS from 8-12 dollars calculated based off distance from our warehouse in Las Vegas.
- Our processing time is 1-3 business days, which means your order should be packed and shipped within this timeframe.
2. Overnight Shipping
- We provide UPS Overnight Shipping for frozen or perishable items to ensure they arrive fresh.
- Please note that "Overnight Shipping" refers to the shipping method used once your order has been processed. Our processing time of 1-3 business days still applies, so overnight shipping does not guarantee next-day delivery from the time of your order.
3. High Weight/High Volume Orders
- Orders that are high in weight or volume may be subject to an additional surcharge, based on the order weight and distance from our Las Vegas store.
4. Fresh and Frozen Orders
- To maintain the quality and freshness of our products, fresh and frozen orders are shipped Monday through Thursday only. This ensures that your items do not sit in transit over the weekend.
5. General Information
- Once your order is shipped, you will receive a tracking number so you can monitor its progress.
- Please ensure that your shipping address is correct to avoid delays or additional fees for re-shipping.
- If there are any delays in your order our customer service team will reach out to you with options for your order.
- Our Poi arrives fresh on Fridays
Hot Weather/Summer Shipping Advisory
WE DO NOT ISSUE REFUNDS FOR MELTED OR DAMAGES DUE TO MELTING. USPS, FedEx, and UPS do not consider melted items to be a valid damage claim. Please be aware of the weather in your delivery area and order accordingly.
If you have any questions or special requests regarding your shipment, please contact us at customerservice@leilanisattic.com before placing your order. We're here to help ensure that your order arrives in perfect condition.
Mahalo for choosing Leilani's Attic!